Privacy Policy
Collection of Information
We collect personally identifiable information about you in a number of ways, including tracking your activities through your IP address or most-recently-visited URL. We collect personally identifiable information about you even if you do not voluntarily submit contact information to us, such as name, phone, email address, and mailing address by filling out a form or survey, registering your email address with us or emailing us. We may also collect personal information from you at other points on our site that state that personal information is being collected.
Disclosure of Information
We do not sell or rent your personal information.
Use of Information
We use personally identifiable and non-personally identifiable information for internal marketing purposes, for trend analysis, for pattern detection, and for site administration. We use personally identifiable information collected from the website to send unsolicited mailings to you. Where applicable, we use personally identifiable information to perform the services for which such data was collected (i.e., if you sign up for an email newsletter, we will send the email newsletter to the address you provide us).
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference by clicking on the unsubscribe link contained in the footer of the email.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us at the reply address of the email.
Access and Correction of Information
If you provide us with personally identifiable information to have us perform ongoing services to you, we will provide you with a way to review the information we have on file and either change or remove such data. To do so, please notify us via post or email address on the footer below and we will provide you with your contact information for review. To make changes, send us the changes and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. If you wish to have information you provided to us online removed from our records, please provide us with the information as you submitted it to us using the email in the footer. We will use all reasonable efforts to ensure that your information is removed from our records.
CCPA/CPRA Compliance (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, disclose, or sell; the right to request deletion or correction of your information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising these rights. To make a request, contact us using the email in the footer.
Children’s Privacy (COPPA)
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.
Cookies and Other Tracking Methods
We use cookies and similar technologies to improve your experience on our website, deliver relevant content, and analyze traffic. This includes collecting data even if you do not fill out a form.
When you view our website, we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account websites may not work properly in that case.
Third Party Tracking
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may engage third-party service providers to assist in operating our Site and delivering services (for example, analytics providers, e-mail delivery services, and hosting providers). These service providers act as data processors and are contractually required to protect your personal information and use it only for the purposes for which it was disclosed. The following tracking scripts are used:
Lead Dashboard (Juvo)
Google Tag Manager (GTM)
Google Analytics (GA4)
Visual Visitor
Facebook Meta
HubSpot
We do not partner with or have special relationships with any ad server companies.
Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Security
We use industry-standard methods to protect your personally identifiable information from unauthorized access. Among other techniques, we usually store such information on a computer behind our “firewall” in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as “perfect security” on the Internet.
SMS Terms & Conditions and Privacy Policy
By opting in to receive text messages from Central Indy IT, you agree to the following terms:
Program Description
Central Indy IT sends conversational SMS messages related to IT support, service updates, appointment reminders, ticket status, and account-related inquiries. Messages are sent in response to customer inquiries or in the context of an existing business relationship. Central Indy IT does not use SMS for bulk marketing or automated promotional outreach.
How to Opt In
Customers may opt in by:
Providing their phone number during onboarding or service sign-up.
Requesting SMS communication via email, phone call, or support ticket.
Agreeing verbally or in writing to receive SMS communications for support purposes.
Message Frequency
Message frequency varies depending on customer interaction and support needs.
Cost
Message and data rates may apply. Charges depend on your mobile carrier and plan.
Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. To opt back in, reply START or contact us directly.
Help
For help, reply HELP to any message, or contact us at:
Website: https://centralindyit.com
Support: [email protected]
Phone: (317) 220-6239
Carrier Liability
Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. wireless carriers; carrier coverage is not guaranteed.
Changes to Terms
Central Indy IT may update these SMS Terms & Conditions from time to time. Continued participation in the SMS program after changes are posted constitutes acceptance of the updated terms.
Privacy Policy (SMS-Specific)
Information We Collect
When you opt in to SMS communications, we collect your mobile phone number and any information you provide in the course of support conversations conducted via text message.
How We Use Your Information
Your phone number and SMS communications are used solely to provide IT support services, service updates, appointment reminders, ticket status notifications, and account-related communications.
Third-Party Sharing
No mobile information, including phone numbers and opt-in consent, will be shared or sold to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data is not shared with third parties for any reason outside of providing the requested services, except as required to deliver the SMS service itself (e.g., our SMS delivery platform/carrier) or as required by law.
Data Retention
We retain your phone number and SMS communication records for as long as necessary to provide support services and comply with legal obligations.
Your Rights
You may opt out of SMS communications at any time by replying STOP. You may also contact us to request removal of your information from our SMS communication records.
Contact Us
Questions about this policy can be directed to:
Email: [email protected]
Phone: (317) 220-6239
Website: https://centralindyit.com
Last updated: 8 july 2026